Shipping & Delivery Policy

Where we ship

We deliver across India to any serviceable pincode. We do not ship outside India at present. If your pincode is not serviceable by our courier partners, we will contact you within one working day and refund you in full.

Dispatch time

Every mix is ground against real orders rather than pulled from months-old stock, so orders leave us within 1 to 2 working days of payment confirmation. Orders placed on a Sunday or a public holiday are milled on the next working day.

Delivery time

Once dispatched, delivery normally takes:

• 1 to 2 days within Chennai and nearby districts
• 2 to 4 days elsewhere in South India
• 4 to 7 days for the rest of India

These are estimates given to us by our courier partners, not guarantees. Weather, local restrictions and courier backlogs can add a day or two.

Shipping charges

A flat ₹69 per order, and free on all orders above ₹499. Cash on delivery carries an additional ₹30 handling fee, which is what the courier charges us for collecting and remitting cash.

Tracking

The moment your parcel is handed to the courier you will receive an email and SMS with the courier name and tracking number. You can also see live status any time on your order tracking page, or under My Orders if you have an account.

If nobody is home

Couriers normally attempt delivery up to three times. Please keep the phone number on the order reachable — the vast majority of failed deliveries are simply unanswered calls. After three failed attempts the parcel returns to us, and we will refund the order value minus the actual two-way shipping cost.

Damaged or missing parcels

Please tell us within 48 hours of delivery if a pack arrives damaged, leaking or short. Send a photo of the parcel and the packing label to hello@naturalhealthmix.in or on WhatsApp and we will replace it or refund you. We do not ask you to send damaged food back.

Questions

Email hello@naturalhealthmix.in or WhatsApp +919790307426. We answer during business hours, usually within a few hours.